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Creating the talk

of the neighborhood

When H-E-B opens a new store, the neighborhood rejoices. And for good reason: the #1 grocery store in the nation is a leader in the community and innovative practices.

the challenge

When a new arrival is already an old friend

The Mueller neighborhood in Austin is a national model for new urbanism design principles, and H-E-B was selected as the grocery store to serve the neighborhood. The store design, which includes many environmental innovations, serves as the company’s test store for environmental sustainability, and its new H-E-B restaurant concept took years to plan.

the Solution

We spent a full year planning the community campaign and public relations to launch the store. We held neighborhood meetings about store design; conducted early tours with key community leaders; performed publicity and social media exposure for the grand opening; and coordinated a food media and blogger event to introduce the store’s new restaurant concept.

the OUTCOME

We secured multiple preview and grand opening stories in all major Austin media, online, and on social media.